Top Ten Issue Listing
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1. How do I register My Account?
2. I am registered however I cannot login in the
game?(For New Users)
3. I have lost/forgotten the password for my
account
5. Dance! Online not launching in Windows Vista
6. I am not able to update the game. ( Patch.ini is freezing )
7. I bought the wrong gender ring. How do I
choose the right gender ring?
8. I have bought a new Dance pad but it doesn't
work with Dance! Online?
9. I am getting an error message “Player already
in the game”?
10. The arrows do not sync with the song / my
character randomly stops dancing
2. Click on the 'Register Now Play for free'
button.
3. Fill in the Account Registration Form.
Click on 'Register Me Now' button and wait until it says welcome 'Your User
ID'.
4. Click on the games tab and select Dance! Online. It will take you to Dance! Online
homepage. Click on the 'Click to Register' button to register your user
ID in the Dance! Online login server.
5. Next click on the 'Download' tab to
download the client.
(You can also download
the client from the direct ftp
link:http://cdn1.acclaimdownloads.com/dance/setup/DANCE_11-27-2007.exe)
6. Install the game after the download is
completed.
First of all make sure
that you type the username and the password in proper case.
If you have entered
your login credentials correctly and still not able to login, your account must
not be registered in the Dance! Online login server.
1. Login to http://dance.acclaim.com.
2. Sign in into your account.
3. Click on the “Click to Register” button
and wait for few seconds until the welcome “Your User ID” pops up.
4. Click on the 'Play' Button.
5. Login into the game now.
1. Login to www.acclaim.com
2. Click on the 'I forgot my password' option
3. Enter your user Id and the registered
email address and click 'Submit'. The new password will be sent to your
registered email ID, ensure to check your Spam/Junk folder for the email.
4. If you are still unable to find the
password email, please send an email from your registered email ID to
2msupport@acclaim.com, along with your user ID and the email address used at
the time of account creation.
1. Login into http://dance.acclaim.com.
2. Sign into your account and click on the”
Invite friends” button.
3. Fill in the necessary information in order
to invite your friend. Your friend needs to register his/her account with
Acclaim using the referral link sent by Acclaim. He needs to reach level 10
within 30 days after his/her registration date. You will receive the 300 friend
referral coins per eligible referral one week after the date your friend
reaches level10.
4. If you do not receive the coins in the
specified time then please send an email to dancesupport@acclaim.com with the
following information:
a. Your user ID
b. Your registered email address with Acclaim
c. Your friend’s user ID
d. Your friend’s registered email address with Acclaim
e. The approximate date your friend reaching
level 10
Please follow the
below steps to resolve the issue:
A. Disable User Account Control:
1. Click on Windows logo button which will be
present at the left bottom corner of the screen.
2. Look for Control Panel among the options
listed on the right pane. Click on
Control Panel to open it.
3. Look for "User Accounts" in the
Control Panel list and click on it.
4. Click on "Turn User Account Control
on or off”.
5. In the User Accounts Control window, press
the "Continue" button.
6. Uncheck "Use User Accounts Control
(UAC) to help protect your computer" option.
7. Click on OK.
8. You’ll be prompted to restart your PC,
click on ‘Restart Now’ button.
Now, launch the game
manually from the directory assuming that the Dance! Online folder is stored in
the Program Files directory of drive C: (default).
B. Change the compatibility mode.
1. Click 'Start
(Windows Logo) ',Click 'Run' or Press the 'R' key on
the keyboard.
2. Type in the open
box 'C:\Program Files\Dance!Online'
3. Look for a file
with name 'Dance! Online.exe' with the Dance logo.
4. Right-click the
file and click on 'Properties', click on the tab 'Compatibility'.
5. Under the column
'Compatibility mode', make sure to check the option 'Run this program in
compatibility mode for' and in the drop down list select 'Windows XP service
pack 2'.
C. Launch the game:
1. Click ‘Start’
2. Click ‘Computer’
3. Browse to C:\Program Files\Dance!Online
4. Look for file name ‘Dance!Online.exe’ and double click it.
5. Click start and let the patch update run
and look for latest version (which may take upto 10
minutes).
6. Click ‘Dance’ button to launch the game.
If the issue still
persists, email us in detail at dancesupport@acclaim.com.
You need to uninstall
and reinstall the Dance! Online client.
A. Uninstall:
1. Click on Start
button > Control Panel
2. Click on Add/Remove
programs and wait for the list of programs to populate.
3. Select Dance!
Online and click on the add/remove button to uninstall the program.
B. Click on Start >
My Computer and browse the directory named ‘Program Files’, look for directory
named Dance! Online and delete it.
C. Reinstall:
1. Restart the
computer.
2. Download the client
from the direct ftp link:
http://cdn1.acclaimdownloads.com/dance/setup/DANCE_11-27-2007.exe
3. Reinstall the game
after the download is complete.
4. Let the patch
update run.
Please configure your
firewall settings to allow our game application, by following the below steps:
1. Click on Start >
Control Panel
2. Click on Security Center > Windows Firewall
3. Open the windows
firewall settings, click on the 'exceptions' tab
4. Ensure that the
tick box next to 'DANCE! ONLINE.exe’ is checked.
5. If you cannot find
DANCE!ONLINE.exe, click on the 'Add Program' button,
use the 'Browse' option to navigate to c:\program files\ DANCE!ONLINE\
DANCE!ONLINE.exe; click 'open' and Click OK.
Please check your
firewall settings, add "DANCE!ONLINE.exe"
and IP “69.89.80.45” in the program exception list. Alternatively, you can
disable Windows Firewall temporarily and try again.
If you have a third
party firewall and are unsure about the execution of above steps, please
contact your anti-virus/firewall provider or visit their website for help with
instructions. You can also to disable your anti-virus temporarily to check if
it is causing the issue, however you must activate and
configure your windows firewall while doing this.
If you still face the
same issue, please download the compressed updated client from the below
location: http://files.filefront.com/Dance+Online+Updated+Client+01+04+08/;9270079;/fileinfo.html
PS: The above file is
in .rar format and you might require ‘Win RAR’ to
open and view the contents of the uploaded file.
After you finish
downloading the file, please extract all the contents and manually replace them
with the files in ‘C:\Program Files\Dance!Online’ directory.
When you are buying
the ring ensure that you are in the right window (Male/Female). (if you buy him/her ring, choose the correct gender by
clicking on the ‘gender icon’ in the game before you buy the ring. (The blue
icon [for boys] and pink icon [for girl] just at the bottom left of your
character) then go to the rings and gift him/her the same type of ring you
bought for yourself.
Remember that you need
to have the same kind of ring, the male should have the male version and female
needs the female version of Wedding Ring. It is not possible to possess two
different types of ring.
You must ask your
Dance pad manufacturer whether the Dance pad which you are buying is compatible
with our game. Also ensure that you install the drivers for the Dance pad
correctly. You can play our game with most Dance pads however we recommend you
to use RedOctane Ignition Pad3.0. Dance! Online
supports most of the USB compatible Dance pads.
The “Player already in
the game” error message occurs when you get disconnected from the game due to
internet/network failure.
In order to resolve
this please send an email with the following details to
dancesupport@acclaim.com.
1. Your user ID
2. Your registered email address with Acclaim
3. Your in-game
character name
4. The screen shot of the error message ( optional)
You may be facing a
network lag. As you know that this is an online game and while playing, you are
connected to our game servers every time.
While game play, your
computer sends and receives information in form of packets continuously.
Latency is the proper name for the time it takes a packet of information to be
sent from the sender to the server over a network. A Lag is general name for
high latency and more specifically when it is noticeable. If the latency is
low, you don't notice any lag, the longer it takes a packet to cross the
network, the more lag you have.
At the time of lag,
you see the characters behaving in an improper manner or not responding in a
normal way, because at that time you are not receiving the information about
the movement of characters in due time from our servers.
A lag generally occurs
due to slow internet connectivity. We request you to contact your ISP (Internet
Service Provider) to check for any internet connectivity issues in your area.