Top Ten Issue Listing
-
1) My coins
are missing after purchase
3) Road To Dragons quest
bugged
4) 'Failed to Connect to upgrade
information server' error on the launcher
6) 9Dragons Disconnects while
using LightFoot
7) My Character's Items are
missing
Coin items purchased
on one server will not be visible on the other server(s). If you have purchased
the item for the wrong server please send an email from your registered email
ID to 9dsupport@acclaim.com with the following information-
1) Your User Name
2) Server name the item is currently present
in
3) Server name and Character Name you want
the item transferred to
Sometimes there may be
a delay in processing/clearing between your bank and the appropriate service.
You can also check on the website of the service you (PayPal, PaybyCash) used or contact their support team for details
on your status and clearance.
Check your account by
logging into our website – www.acclaim.com and clicking on the ‘My Account’
button on the top right corner of your screen. If the coins are visible, check
if the account you purchased the coins for is the same as your character's
account. All Acclaim accounts may be used to play our games or create a
character. If you find that you have purchased coins for the wrong account,
send an email to contact@acclaim.com with the following information -
* User ID
* Registered Email ID
used during account creation for both accounts
* Your Coin purchase
transaction receipt which can be found on the email ID you used to purchase the
coins
You may also contact
our Chat Support team, simply login to our website and click on the 'MY
ACCOUNT' button. Look for the CHAT button towards the left bottom corner and
click on it.
This error or bug
usually occurs when you are disconnected during the Quest, You may not be able
to resume the quest and your 'Give up' option will not function. If you are
facing this issue, please send an email to us at 9dsupport@acclaim.com with the
following information:
1. Quest Name.
2. Char and Server
name.
3. Map name where the
quest crashes.
4. NPC name.
5. When or during what
screen your game crashes
6. Were you
disconnected while during the quest and unable to continue.
7. Screen shot of your
quest window.
8. Screen shot of any
error message which appears when you attempt to continue the quest.
This error usually
occurs on the 9dragons launcher screen when your 9dragons client/game is unable
to connect to our update server. To resolve this issue, select a different
download method from the launcher options and try launching the game. Follow
the steps below -
1) Launch the game by double clicking on the
file NDLauncher.exe
2) Before clicking Start, click on OPTIONS
and click on the drop down list next to 'Download Method'.
3) Select a different option and click on
Start. Try all the 5 options one after the other and
check if you are able to login.
This could also happen
if your firewall is blocking 9Dragons from updating or your system may be
running any bandwidth consuming programs or downloads. Please try disabling
your firewall temporarily first to check if your firewall is blocking the game
from updating, If your game updates after disabling
your firewall, please follow the steps below.
Note! : These steps
are only for default windows firewall. If you have a third party firewall, then
please contact your vendor for instructions.
1) Click START >
RUN and then type 'firewall.cpl' and click 'OK'.
2) In the 'EXCEPTIONS'
tab, click on 'ADD PROGRAM' and then click on 'BROWSE'.
3) Then search for the
files below in the path 'C:\Program Files\9Dragons'
and add them to the list one by one.
-NDLauncher2.exe
-NineDragons.exe
-Gameguard.des
If the issue persists,
re-download the client from a different source and reinstall the game.
If you are unable to
resolve your issue or would like to request our assistance, please send an
email to 9dsupport@acclaim.com
Error 183
If you are constantly
receiving error code 183 messages, it maybe due to
insufficient memory or free space during the file generation. Try to increase
Window's virtual memory and make sure there is adequate hard disk space before
running 9dragons.
Error 114
This happens when
programs like spyware, antivirus and firewall block the initialization process.
I suggest you to disable any spyware, firewall and anti-virus applications in
your computer. If you don't want to disable your firewall then please make sure
that the port 8221 is enabled.
Error 115
Game has been executed
multiple times, or GameGuard is already running.
Close the game and restart.
Error 110
Nprotect has already been loaded,
Error 112
Please be sure your PC
is free of viruses, and that sufficient memory is available. You may wish to
make sure your virus scanning program is up-to-date and functioning properly,
and that you do not have too many other open programs.
Error 120, 124, 141,
142, 150, 153
Your installation of NProtect is either incomplete or damaged. Please delete the
GameGuard folder and run the game again.
Error 155
This means that you
have a serious virus or Hard disk corruption. Try restoring it via
http://www.microsoft.com
Error 170
Delete the GameGuard folder and run the patch program again.
Error 230
The other fix is to
just uninstall 9dragons completely and reinstall it.
Error 340
1. Click on Start
2. Click on run
3. Type c:/windows/system32/drivers/etc and click ok
4. Delete ''Hosts''
file.
Error 350
The NProtect patcher was cancelled. Restart 9dragons.
Error 360
Be sure that your
firewall is exepting 9dragons or delete the GameGuard folder and run the patch program again.
Error 361
Check if you are
authorized to use internet and check if your Internet is working right or not.
If that doesn't work just re-Download Game guard.
If the problem
persists, send the GameGuard .erl
files to us at 9dsupport@acclaim.com (The erl
files are located in the GameGuard folder (default -
c:\program files\9dragons\gameguard), Please use winzip or winrar to compress these
files and send them to us)
If you are unable to
resolve your issue or would like to request our assistance, please send an
email to 9dsupport@acclaim.com
9dragons may sometimes
disconnect or crash while using the LightFoot Skill.
This may be caused due to insufficient memory or free space on your hard drive.
To resolve this issue,
A) ensure
that you have enough free space in the drive you have installed the game
B) close
any other programs running in the background.
C) Try increasing your
system's Virtual Memory using the steps below-
1) Click 'Start' , Right click on 'My Computer' and select 'Properties'.
2) Then under the
'Advanced' tab, look for the 'Performance' column and click 'Settings'.
3) Click on the
'Advanced' tab and look for 'Virtual Memory' column and click on 'Change'.
4) Select the drive
which has enough free space and click 'Custom Size'.
5) Enter
the values in 'Initial Size' and 'Maximum size'. The initial value is 1.5 times
your RAM memory and maximum value is 3 times your RAM memory.
6) Once this is
complete, click on 'Set' and then 'OK'.
If the problem
persists, defragment your drive using the steps below -
1) Click 'START' and
'RUN'
2) Then type
'dfrg.msc' and click 'OK'.
3) Select your hard
drive and click on 'DEFRAGMENT'. This process may be time consuming.
If your account was
hacked, we recommend you change your password and registered email ID
immediately. Send an email to 9dsupport@acclaim.com using your Acclaim
registered email ID with the following information for us to investigate -
1) Your Character
name, User name and Server name
2) Date when your
items were last seen
3) Date when you found
the items missing
4) A possible list of
items missing
5) Was your character
in the same location when you last logged in
6) If it was found in
a different location, which map did you last leave your character in.
7) A list of character
names of the players who know your password.
Ensure that you select
the right server before you login. A character created on one server will not
be visible/accessible on other servers. Check your
character on all the three servers, If you are unable
to find your character, send an email to us at 9dsupport@acclaim.com with the
information below –
1) Your Character name, User name and Server
name
2) Level, Clan and Class of the character
3) Screenshot(s) of the character (if any).
4) Coins purchase transaction receipt (if
you are a coin user)
7) Your IP address, you can obtain your IP
address by opening the website - www.whatismyip.com
Note!:
The above website is only suggested, our company has no affiliation with the
above website or its providers and cannot be held responsible for any issue
arising out of using the website or its contents.
The most common reason
for these errors is that your computer does not meet the requirements to play
9Dragons.
* Update your graphics
card drivers.
* Ensure that you have
the latest version of DirectX (9.0c or 10) installed.
* Reduce your graphics
settings, in the launcher options -
If you are unable to
resolve the issue using the steps above, please send an email to
9dsupport@acclaim.com with your dxdiag.txt file, EOD.log file and a screenshot.
1) EOD File
This file can be found
in the 9Dragons folder from the following path:
C\Program
Files\9Dragons
2) DXDIAG File
- Go to the Start
menu.
- Click on ‘Run’.
- Type ‘DxDiag’ without quotes and click on 'OK'.
- A new window will
open. This is your DirectX Diagnostic Tool
- Now click on ‘Save
All Information’ button.
- Save your file to
the desktop
3) Send us the
screenshot of the error message/screen.
Steps on how to take a
screenshot are given below:
1) Make sure the error
message is visible on your computer screen.
2) Then press the
PRINT SCREEN button on your keyboard.
3) Then Click 'START',
RUN', and type 'mspaint', click 'OK'.
4) Now click 'EDIT'
and then 'PASTE'.
5) The screenshot will
be visible now.
6) Now click 'FILE'
and then 'SAVE'.
If you are unable to
resolve your issue or would like to request our assistance, please send an
email to 9dsupport@acclaim.com
The reason for your
game lag could be anyone of the following:
1) System does not meet game requirements
2) Insufficient hard drive space/memory
3) Too many programs running in the back
ground
4) ISP/network issues
5) Virus or Spyware
Please try the
following steps -
1) To check if your
system meets the minimum game requirements, click on the link below:
http://phpbb.acclaim.com/9dragons/viewtopic.php?t=52
2) Make sure there is
enough free space on the drive you have installed the game.
Delete Internet
Cookies and Temporary Files -
- Open Internet
Explorer
- Click on 'Tools',
'Internet options'
- Delete the cookies
and files.
Delete temporary files
from your PC -
- Click 'START', 'RUN'
- Type %temp% and
click 'OK'.
- A TEMP folder will
pop up.
- Delete all the files
in this folder. Some files or folders may not be deleted, please ignore them.
Increase virtual
memory:
- Click 'Start' , Right click on 'My Computer' and select
'Properties'.
- Then under the
'Advanced' tab, look for the 'Performance' column and click 'Settings'.
- Click on the
'Advanced' tab and look for 'Virtual Memory' column and click on 'Change'.
- Select the drive
which has enough free space and click 'Custom Size'.
- Enter the values in
'Initial Size' and 'Maximum size'. The initial value is 1.5 times your RAM
memory and maximum value is 3 times your RAM memory.
- Once this is
complete, click on 'Set' and then 'OK'.
3) Close or disable
all other programs running in the background.
4) ISP /network
issues.
Please contact your
ISP and check your connection. We recommend you have a stable and high-speed
internet connection.
5) Virus and Spyware
Please scan your
computer for any viruses or Spyware regularly using the most updated version.
If the issue persists,
send us your dxdiag and EOD files to
9dsupport@acclaim.com for us to investigate.
1) EOD File
This file can be found
in the 9Dragons folder from the following path:
C\Program
Files\9Dragons
2) DXDIAG File
- Go to the Start
menu.
- Click on ‘Run’.
- Type ‘DxDiag’ without quotes and click on 'OK'.
- A new window will
open. This is your DirectX Diagnostic Tool
- Now click on ‘Save
All Information’ button.
- Save your file to
the desktop
If you are unable to
resolve your issue or would like to request our assistance, please send an
email to 9dsupport@acclaim.com
If you are unable to
find your issue listed here, please click HERE to
access our forum support INDEX.