Top Issue Listing -
1.
My Coins are missing after purchase
2. I did
not receive my coin item after purchase
4. I am
receiving a 'Password does not match' error
5. I am
Unable to launch 2Moons (also in Vista)
7.
'Cannot connect to server' error
8.
'Connection error' on minilauncher
9.
'Penalized / Unusual Activity detected' Error
11.
My Character's Items are missing
12.
2Moons Crashes or Disconnects
Sometimes there may be a delay in processing/clearing between your bank and the appropriate service. You can also check on the website of the service you (PayPal, PaybyCash) used or contact their support team for details on your status and clearance.
Check your account by logging into our website – www.acclaim.com and clicking on the ‘My Account’ button on the top right corner of your screen.
If the coins are visible, check if the account you purchased the coins for is the same as your character's account. All Acclaim accounts may be used to play our games or create a character. If you find that you have purchased coins for the wrong account, send an email to contact@acclaim.com with the following information -
* User ID
* Registered Email ID used during account creation for both accounts
* Your Coin purchase transaction receipt which can be found on the email ID you used to purchase the coins
You may also contact our Chat Support team, simply login to our website and click on the 'MY ACCOUNT' button. Look for the CHAT button towards the left bottom corner and click on it.
If you did not receive your coin item/received an error when you attempted to purchase a coin item, please send an email to 2msupport@acclaim.com with the information below for us to assist. We assure you that your coins are safe and will be returned to you.
A. Your User ID
B. Date when you attempted to purchase the coin item(s)
C. List of items with their names.
If your account is hacked and you are unable to login, please send an email to 2msupport@acclaim.com with the following information for us to reset your password -
A. Your User ID
B. Registered email ID used during account creation
C. Date of Birth and Zip Code
D. The email ID you wish for us to send the password to
Ensure to scan your system for keylogger and spyware before attempting to login with your new password. Click here if you require any assistance on how to protect your system.
If you have forgotten your password, Use the steps below to recover it-
1. Login to www.acclaim.com
2. Click on the 'I forgot my password' option
3. Enter your user Id and the registered email address and click 'Submit'. The new password will be sent to your registered email ID, ensure to check your Spam/Junk folder for the email.
4. If you are still unable to find the password email, please send an email from your registered email ID to 2msupport@acclaim.com, along with your user ID and the email address used at the time of account creation.
A) Clear the cookies and temp files on your internet browser-
1. Click on the ‘Tools’ option in your Browser Menu at the top.
2. Click on the option ‘Internet Options’
3. In the 'General' Tab, look for buttons ’Delete Cookies' and 'Delete Files' and click on them.
4. Click on the ‘Advanced’ Tab and click on ‘Restore Defaults’
B) Look for any resource intensive or bandwidth consuming applications running in the background and close them.
C) Ensure that your system meets the minimum or recommended specifications.
Click HERE to check the minimum or recommended specifications.
D) Check your firewall settings-
Add 'launcher.exe' in the program exception list, Please disable Windows Firewall if you have an alternate firewall installed on the system. Ensure that the ports – 7881, 8222 or not blocked on your firewall. If the game was working properly before, you may need to delete all exceptions or reconfigure (re-add launcher.exe) your firewall. Some firewalls create checksums of program data, and check these every time a program connects to the internet.
E) Change the 'Data Execution Prevention' option-
Press 'Start' Right-Click the 'My Computer' option and click on properties. Click on the 'Advanced' tab, click on the 'Settings' button under the column 'Performance'. In the new window 'Performance Options' click on the tab 'Data Execution Prevention' and select the option 'Turn on DEP for essential Windows programs and services only', press 'Apply' then press 'OK' on all the windows. Try launching the game.
If the option was already set to 'Turn on DEP for all the programs and services except those I select' and you have an existing list of programs, You would have to simply add launcher.exe and minilauncher.exe to the list by clicking on 'Add'.
F) Reinstall DirectX - 9.0c.
G) Launch the game using Launcher.exe file from the game directory-
The default path to this file is c:\Program files\Acclaim\2Moons (default)
• Navigate to 'c:\Program files\Acclaim\2Moons' using the 'My Computer' option or Click 'Start', Click 'Run', In the open Box, Type in - 'c:\Program files\Acclaim\2Moons' (default location)
• Look for a file saying 'launcher.exe'.
• Double-click on the file to run the game.
You can also right-click on the launcher.exe file and choose 'send to', click on 'desktop (create shortcut)' to create a shortcut on the desktop to use this method.
H) Ensure you have the latest version of your graphics driver and update it if necessary.
I) Check if any process is causing the issue-
Sometimes there may be a process running in the background that conflicts with the game. By closing the processes one by one, we can find out if a certain process is causing a conflict or affecting the game and stop the process from starting with windows by using the msconfig tool.
Use Task Manager to check if any process is causing the issue by disabling them. Check if the game works after closing one process, if you are unsuccessful try the next until you check all the processes. If you are successful, use 'msconfig' to remove or disable the process from starting with windows (We recommend you do not try this step without the help of an expert or any support if you are not an experienced user).
If you are unsure of a process, use this link to check for detailed information or analyze what the function of the process is (you must enter the name of the process into the website)- http://www.file.net/process/index.html
J) Scan your system completely for spyware and viruses using the latest and most recently updated spyware/anti-virus.
K) Ensure that you are attempting to launch the game under an administrator account-
To check if your account is an administrator account follow these steps -
For Windows XP users -
Click on 'Start', 'Settings', 'Control Panel', click on the option 'Classic view' on the left. Click the option 'User Accounts', Look under your account name to check if you find the word 'Administrator'
If you do not have an administrator account, create a new Administrator user account after consulting with your Computer's Administrator,
If you are using Windows Vista,
Click on 'Start', 'Control Panel', click on the option 'Control Panel Home' on the left. Click the option 'User Accounts and Family Safety', click on 'User Accounts'.
Look under your account name to check if you find the word 'Administrator'
If you do not have an administrator account, create a new Administrator user account,
You can also try running the application as administrator using the following steps -
• Navigate to 'c:\Program files\Acclaim\2Moons' using the 'My Computer' option or Click 'Start', Click 'Run', In the open Box, Type in - 'c:\Program files\Acclaim\2Moons' (default location)
• Look for a file saying 'launcher.exe'.
• Right-click on the file and click on the option 'Run as Administrator'.
L) Uninstall and reinstall the game using the following steps –
Click on 'START’, Click 'Control Panel'. Click 'Classic View' towards the left,
Open 'Add/Remove Programs' (for Vista click on 'Programs Features'). Look for '2moons' in the list of programs and click on 'Remove'.
Delete all shortcuts and the default directory (c:\program files\acclaim\2moons)
To perform these steps - Press 'START' and click on 'Run', In the empty box, type in - 'C:\Program Files\Acclaim', Press 'OK',
Delete the directory '2moons', Be careful not to delete any other folder in the directory 'Program Files'.
Restart your Computer,
Reinstall the game again. If you encounter any installation issues, Re-download the client and install the game.
If none of the above steps work, Send your DxDiag file to 2msupport@acclaim.com for us to check your system information.
---------------------FOR Vista Users---------------------
1) Run the game as Administrator-
Right-click on the ‘launcher.exe’ file which can be found in the game directory and click on ‘Run as Administrator’ in the menu.
To launch the game from directory -
• Navigate to 'c:\Program files\Acclaim\2Moons' using the 'My Computer' option or Click 'Start', Click 'Run', In the open Box, Type in - 'c:\Program files\Acclaim\2Moons' (default location)
• Look for a file saying 'launcher.exe'.
• Double-click on the file to run the game.
You can also right-click on the launcher.exe file and choose 'send to', click on 'desktop (create shortcut)' to create a shortcut on the desktop to use this method.
2) Check the 'Data Execution Prevention' option-
Press 'Start' Right-Click the 'My Computer' option and click on properties. Click on the 'Advanced' tab, click on the 'Settings' button under the column 'Performance'. In the new window 'Performance Options' click on the tab 'Data Execution Prevention' and select the option 'Turn on DEP for essential Windows programs and services only', press 'Apply' then press 'OK' on all the windows. Try aunching the game. If the option was already set to 'Turn on DEP for all the programs and services except those I select' and you have an existing list of programs, You would have to simply add launcher.exe and minilauncher.exe to the list by clicking on 'Add'.
3) Check your firewall settings-
Add 'launcher.exe' to your firewall's exception list. You can also disable your firewall temporarily to make sure that it is not blocking the game. Configure your firewall to allow the ports - 7881, 8222. If the game was working properly before, you may need to delete all exceptions or reconfigure (re-add launcher.exe) your firewall. Some firewalls create checksums of program data, and check these every time a program connects to the internet.
4) Run the game in compatibility mode-
Right-click on the ‘launcher.exe’ file which can be found in the game directory and click on ‘Properties’ in the menu, Click on the tab 'Compatibility' and change the compatibility to 'Windows XP'.
5) Disable UAC and try launching the game-
Click 'Start', Click 'Control Panel', Choose 'Classic View' on the left side of the screen, Click 'User Accounts', Disable the option 'User control' under your user account by removing the tick.
NOTE - Disabling this feature reduces the security of your Windows Vista Operating system minimally.
If you are unable to resolve your issue or would like to request our assistance, please send an email to 2msupport@acclaim.com
Items from your characters may be missing due to unauthorised users (hackers) logging into your account and misusing it . Acclaim recommends that its players do not share their accounts with anybody or share the account related information with others. If you think your account has been hacked, we recommend you change your password and registered email ID immediately. If you cannot do this, please send an email to 2msupport@acclaim.com that contains your account id and the email address you registered the account with. Please note that we will not be able to recover any missing items or Dil that have been lost due to your account being hacked.
NOTE : If you are have not uninstalled the old 2Moons client properly (2Moons game) from your system, please uninstall it (use step 4) and reinstall after downloading our new BMR (Bad Moons Rising) client. This error
It may also appear sometimes for short periods while logging in due to temporary server issues or maintenance, try the steps below if the issue persists -
Also note that the following countries are permanently blocked, You will not be able to access our game even if you were an existing or registered User -
• Hong Kong
• China
• Taiwan
1) Clear the cookies and temp files on your internet browser-
1. Click on the ‘Tools’ option in your Browser Menu at the top. Click on the option ‘Internet Options’
2. In the 'General' Tab, look for buttons ’Delete Cookies' and 'Delete Files' and click on them.
3. Click on the ‘Advanced’ Tab and click on ‘Restore Defaults’
2) Check your firewall settings-
1. Add 'launcher.exe' in the program exception list, Please disable Windows Firewall if you have an alternate firewall installed on the system. Ensure that the ports – 7881, 8222 or not blocked on your firewall. Sometimes you may need to delete all exceptions or reconfigure (re-add launcher.exe) your firewall. Some firewalls create checksums of program data, and check these every time a program connects to the internet.
2. Restart your modem/router and Computer, use the ipconfig /flushdns command-
The ipconfig /flushdns command provides you with a means to flush and reset the contents of the DNS client resolver cache. You can use this procedure to discard negative cache entries from the cache, as well as, any other dynamically added entries. Press 'Start' and click on 'Run', in the empty box type in 'cmd', In the black window that appears type the following -
ipconfig /flushdns
4) Uninstall and reinstall the game using the following steps –
Click on 'START’, Click 'Control Panel'. Click 'Classic View' towards the left, Open 'Add/Remove Programs' (for Vista click on 'Programs Features'). Look for '2moons' in the list of programs and click on 'Remove'. Delete all shortcuts and the default directory (c:\program files\acclaim\2moons)
To perform these steps - Press 'START' and click on 'Run', In the empty box, type in - 'C:\Program Files\Acclaim', Press 'OK',
Delete the directory '2moons', Be careful not to delete any other folder in the directory 'Program Files'.
Restart your Computer, Reinstall the game again. If you encounter any installation issues, Re-download the client and install the game.
5) Check if the 2Moons ports are blocked-
Sometimes you may need to configure your router to have the game's ports open in order to connect to the servers properly. If you need help configuring your firewall, router, or proxy you will need to contact the manufacturer for assistance. There is also a third party site (http://www.portforward.com) which may provide help on how to forward the ports on your router. Required Ports for 2Moons : Your network must be configured to allow 2Moons access to the following ports: TCP 7881, 8222.
If none of the above steps work, you may need to contact your ISP to check if any ports (7881,8222,8225) are blocked. You can also try uninstalling your firewall software completely to check if it is causing the issue, use the windows firewall (configure it to allow launcher.exe) for temporary protection/security and try launching the game. We do not recommend uninstalling the firewall if you are not an experienced user, please take the help of a friend or your system vendor.
If you are unable to resolve your issue or would like to request our assistance, please send an email to 2msupport@acclaim.com
A) Check your Internet connection status- Ensure that you are connected to the internet, If you are using a wireless connection disable your connection and try using an ethernet cable (Hard-wire) to connect your system.
B) Restart your system, Try launching 2Moons using the 'Launcher.exe' file. The default path to this file is c:\Program files\Acclaim\2Moons (default)
• Navigate to 'c:\Program files\Acclaim\2Moons' using the 'My Computer' option or Click 'Start', Click 'Run', In the open Box, Type in - 'c:\Program files\Acclaim\2Moons' (default location)
• Look for a file saying 'launcher.exe'.
• Double-click on the file to run the game.
You can also right-click on the launcher.exe file and choose 'send to', click on 'desktop (create shortcut)' to create a shortcut on the desktop to use this method.
If you receive a 'connecting' message, Leave the window open for 5-10 minutes and check if the game launches.
C) Remove all entries relating to Acclaim from your host file (C:\WINDOWS\system32\drivers\etc)- Double click on the file named 'Hosts' and open with notepad. Remove/Delete all entries from the hosts file relating to acclaim, and save the file.
D) Restart your modem/router and Computer, use the ipconfig /flushdns command- The ipconfig /flushdns command provides you with a means to flush and reset the contents of the DNS client resolver cache. You can use this procedure to discard negative cache entries from the cache, as well as, any other dynamically added entries. Press 'Start' and click on 'Run', in the empty box type in 'cmd',
In the black window that appears type the following - ipconfig /flushdns
E) Check your firewall settings- Add 'launcher.exe' in the program exception list, Please disable Windows Firewall if you have an alternate firewall installed on the system. Ensure that the ports – 7881, 8222 or not blocked on your firewall. If the game was working properly before, you may need to delete all exceptions or reconfigure (re-add launcher.exe) your firewall. Some firewalls create checksums of program data, and check these every time a program connects to the internet. you may need to delete all exceptions or reconfigure (re-add launcher.exe) your firewall. Some firewalls create checksums of program data, and check these every time a program connects to the internet.
F) Check if you are facing a DNS resolving issue- Use 'nslookup' first to determine if there is a DNS resolving issue. 'nslookup' is the name of a program that lets an Internet server administrator or any computer user enter a host name (for example, 'www.acclaim.com') and find out the corresponding IP address. It will also do reverse name lookup and find the host name for an IP address you specify.
Press 'Start' and click on 'Run', in the empty box type in 'cmd',
In the black window that appears type the following -
nslookup 2moons.acclaimdownloads.com
For example, if you entered '2moons.acclaimdownloads.com', you would receive as a response our IP addresses, which happens to be :
64.93.92.5, 64.93.92.5, 64.93.92.8
If you receive the above response it indicates that you do not have a DNS resolving issue, Skip the below steps and proceed to the next step.
If you receive a 'DNS request timed out.' it usually indicates a DNS resolving issue if you are entering the correct host name. Try the steps below -
Hard set your ISP's DNS address (for DHCP connections) -
Before proceeding, make a note of the DNS servers (use these while entering DNS Addresses below) and IP address, access this website to obtain steps - http://kb.iu.edu/data/ahse.html
We recommend you DO NOT try this step without the help of an expert or any support (Internet Service Provider) if you are not an experienced user or confused at any stage!
How do I Insert the DNS server address(es) in Windows 98, or ME?
•Click the 'Start' button > 'Settings' > 'Control Panel'.
•Double click on the 'Network' icon.
•Under the 'Configuration' tab, there will be a list of items. Select the 'TCP/IP' item that corresponds to your Ethernet adapter, then click 'Properties'.
•Click on the 'DNS' Configuration tab, and remove all entries under DNS Server Search Order.
•Under DNS Server Search Order, enter your ISP's DNS Server Address(es) (please ignore if you have the correct ISP DNS entered already), clicking on the 'Add' button after each one.
•Keep clicking 'OK' until all the dialog boxes are cleared.
•You must reboot for this change to take effect.
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How do I insert the DNS server address(es) in Windows 2000?
•Click the 'Start' button > 'Settings' > 'Network and Dial-up Connections'.
•Right click on 'Local Area Connection' then choose 'Properties' from the pop-up menu.
•Click 'Internet Protocol' (TCP/IP) or the connection you are using, then click the 'Properties' button.
•Click Use the following 'DNS' server addresses and enter your ISP's DNS server address(es). (please ignore if you have the correct ISP DNS entered already)
•Keep clicking 'OK' until all the dialog boxes are cleared.
You do not need to reboot for this change to take effect.
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How do I insert the DNS server address(es) in Windows XP and Vista?
•Click the 'Start' Button > 'Control Panel' > 'Network Connections'. (for Vista click on 'Classic View', 'Network Sharing Center' and 'Manage Network Connections')
•Right click on 'Local Area Connection' or the connection you are using (in case of PPPOE) and select 'Properties' on the pop-up menu.
•Click 'Internet Protocol' (TCP/IP) (Internet Protocol Version 4 for Vista), then click the 'Properties' button.
•Click 'Use the following DNS server addresses' and enter your ISP's DNS server address(es). (please ignore if you have the correct ISP DNS entered already)
•Keep clicking 'OK' until all the dialog boxes are cleared.
You do not need to reboot for this change to take effect.
If the above step does not work or if your ISP's DNS is already hard set, you may also use public DNS server addresses and check to see if the launcher connects. (Non-specific to DHCP)
•Click the 'Start' Button > 'Control Panel' > 'Network Connections'. (for Vista click on 'Classic View', 'Network Sharing Center' and 'Manage Network Connections')
•Right click on 'Local Area Connection' or the connection you are using (in case of PPPOE) and select 'Properties' on the pop-up menu.
•Click 'Internet Protocol' (TCP/IP) (Internet Protocol Version 4 for Vista), then click the 'Properties' button.
•Click on the 'Advanced' tab, click on 'DNS' tab, click on the 'Add' button. Add your ISP's DNS addresses first and then the public ones you wish to use.
•Keep clicking 'OK' until all the dialog boxes are cleared.
You do not need to reboot for this change to take effect. Click here for a list of public addresses - http://www.tech-faq.com/public-dns-servers.shtml
Note!: The above websites are only suggested, our company has no affiliation with the above websites or its providers and cannot be held responsible for any issue arising out of using the websites or contents.
IF THE ABOVE STEPS DO NOT WORK PLEASE REVERT BACK TO THE ORIGINAL OR DEFAULT SETTINGS.
G) Uninstall and reinstall the game using the following steps –
Click on 'START’, Click 'Control Panel'. Click 'Classic View' towards the left,
Open 'Add/Remove Programs' (for Vista click on 'Programs Features'). Look for '2moons' in the list of programs and click on 'Remove'.
Delete all shortcuts and the default directory (c:\program files\acclaim\2moons)
To perform these steps - Press 'START' and click on 'Run', In the empty box, type in - 'C:\Program Files\Acclaim', Press 'OK', Delete the directory '2moons', Be careful not to delete any other folder in the directory 'Program Files'. Restart your Computer, Reinstall the game again. If you encounter any installation issues, Re-download the client and install the game.
If you are unable to resolve your issue or would like to request our assistance, please send an email to 2msupport@acclaim.com
You may be experiencing this error due to a temporary issue with your account, your acccount may require to be refreshed. Send an email to 2msupport@acclaim.com with your User ID and the error message.
Ensure that your ID is entered in lowercase while logging in. If you are still unable to login your account may be inactive or blocked. Send an email to 2msupport@acclaim.com with your User ID and the error message.
If your account was hacked, we recommend you change your password and registered email ID immediately. Send an email to 2msupport@acclaim.com using your Acclaim registered email ID with the following information for us to investigate -
* UserID
* Character name
* Server name (Trieste/Abaddon)
* List of Items missing in your character with complete names
We do not support item recovery any more for item loss or hacked issues.
Disconnections could be caused due to various reasons ranging from -
-low system specifications which do not meet the game's requirements,
-network hardware, unstable internet connection (faulty hardware or settings, usually you will experience disconnection issues will all other internet programs too if you have faulty hardware, you must contact your ISP in this case),
-network conditions, lost packets, ISP, gateways, nodes
-incompatible or outdated drivers,
-skill spamming (sometimes causes your system to crash due to overload), server traffic (sometimes the server maybe reaching its limit which is temporary) .
-The connection to our server may also be interrupted if another person, tries to log into your account while you are logged in (maybe a hacker or a friend who has your account information). Please contact our chat support team if you suspect this.
Try the following troubleshooting steps in this sequence -
A) Check your system information-
Right-click the 'My computer' option which can be found under the 'Start' button or on the desktop and click on 'properties' and ensure that your system meets the minimum or recommended specifications. If your memory is 512MB, We recommend you upgrade it to at least 1GB.
B) Reduce your 2Moons graphics settings-
Launch the game, after you have logged into the server press the 'Esc' key on your keyboard and choose options. Click on the tab 'Graphic', remove the ticks from all the options/effects from the window and reduce the quality. Do the same under the tab 'Graphics II'.
C) Uninstall and reinstall the game using the following steps–
Click on 'START’, Click 'Control Panel'. Click 'Classic View' towards the left, Open 'Add/Remove Programs' (for Vista click on 'Programs Features'). Look for '2moons' in the list of programs and click on 'Remove'. Delete all shortcuts and the default directory (c:\program files\acclaim\2moons)
To perform these steps - Press 'START' and click on 'Run', In the empty box, type in - 'C:\Program Files\Acclaim', Press 'OK',
Delete the directory '2moons', Be careful not to delete any other folder in the directory 'Program Files'.
Reinstall the game again. If you encounter any installation issues, Re-download the client and install the game.
D) Close any resource intensive application or programs running in the background.
Sometimes other network intensive programs on your system which use bandwidth or high system resources may also cause disconnections. (eg- download managers, file sharing or p2p software, multimedia software)
E) Scan your system for Spyware and Viruses using the latest Anti-spyware and Anti-virus software, Viruses and spyware often cause/affect internet malfunction.
F) Check if any process is causing the issue-
Sometimes there may be a process running in the background that conflicts with the game. By closing the processes one by one, we can find out if a certain process is causing a conflict or affecting the game and stop the process from starting with windows by using the msconfig tool.
Use Task Manager to check if any process is causing the issue by disabling them. Check if the game works after closing one process, if you are unsuccessful try the next until you check all the processes. If you are successful, use 'msconfig' to remove or disable the process from starting with windows (We recommend you do not try this step without the help of an expert or any support if you are not an experienced user).
If you are unsure of a process, use this link to check for detailed information or analyze what the function of the process is (you must enter the name of the process into the website)- http://www.file.net/process/index.html
G) Restart your modem/router and Computer, use the ipconfig /flushdns command-
The ipconfig /flushdns command provides you with a means to flush and reset the contents of the DNS client resolver cache. During DNS troubleshooting, if necessary, you can use this procedure to discard negative cache entries from the cache, as well as, any other dynamically added entries.
Press 'Start' and click on 'Run', in the empty box type in 'cmd',
In the black window that appears type the following -
ipconfig /flushdns
H) Update your network card, sound card and graphics card drivers
Ensure that you have the latest drivers for your network hardware. If you are sure you have the latest driver, Try uninstalling it using the following steps (windows will automatically install your network driver after you restart your system)-
Click on 'Start', Right click the 'My computer' icon, click on 'Properties', click on the 'Hardware' tab, click on the 'Device Manager' button (for Vista look for the 'Device Manager' option towards the left after clicking on 'Properties'). Look for 'Network Adapters' in the list and click on the '+' sign before it to open, Look for your network card name followed by 'NIC'. Right click on it and click on 'Uninstall', restart your system.
I) Check if your anti-virus or firewall is causing the issue-
Check if your anti-virus or firewall is causing the issue by disabling or uninstalling them temporarily. Some software firewalls are resource intensive, however they rarely cause disconnections. We do not recommend uninstalling the firewall if you are not an experienced user or cannot reinstall it.
Disabling the firewall may render your system vulnerable to malicious programs on the internet!
J) Update your router's firmware (We recommend you contact your router manufacturer for assistance if you are not an experienced user)
K) Ensure that your power settings do not disable your network card/hardware on battery mode. (mostly for Laptops)
L) Check if your wireless connection/hardware is causing the issue.
If you are using a Wireless LAN connection, please connect/hard-wire your computer directly to your router/DSL modem using an ethernet cable to ensure that your WLAN is not the cause of the issue. If your connection is improved after using a cable, try updating your Wireless router firmware and your Wireless network hardware's drivers.
M) Reset Your Router after contacting your Internet Service Provider.
If your internet connection is a PPPOE connection or requires to be configured, we recommend you contact your Internet Service Provider before performing a reset.
N) Use a different Router or NIC.
(This step is only for Advanced users or experts, do not try this step if you are inexperienced) Try using a Different router or Network card to check if your Network hardware is causing the issue or if you still disconnect. If you have a built in NIC on your motherboard you may try installing an additional PCI Network Interface Card.
O) Change your NIC settings.
Some Network Cards have additional settings which if changed may help prevent disconnection, we however do not recommend changing these settings as you must remember to revert back to the original settings if you face disconnections with other games or after a new patch.
Checksum Offload setting - Note that this option may be available only with some NIC hardware (eg- NVidia Network Hardware) and may not be available for your NIC. The NIC in the image below does not have the Checksum Offload setting, however has been created for explanation purposes only.
Click on 'Start', Right click the 'My computer' icon, click on 'Properties', click on the 'Hardware' tab, click on the 'Device Manager' button (for Vista look for the 'Device Manager' option towards the left after clicking on 'Properties'). Look for 'Network Adapters' in the list and click on the '+' sign before it to open, Look for your network card name followed by 'NIC'. Right click on it and click on 'Properties, click on the 'Advanced' tab and look for 'Checksum Offload', change the setting to 'Disabled'
P) Defragment your Hard-Drives -
Sometimes your Hard Disk information may be fragmented (files split/broken and stored in different parts of your drive) causing slow response and performance. The process of defragmenting can be time consuming, but will ensure that this is not the cause of your disconnection.
To start the defrag utility, click on the 'Start' button, click 'All Programs', click 'Accessories' , click 'System Tools' and 'Disk Defragmenter'.
If you are unable to resolve your issue or would like to request our assistance, please send an email to 2msupport@acclaim.com
If you are unable to find your issue listed here, please click HERE to access our forum support INDEX.