Top Ten Issue Listing -
3) How
do I use the Pre-paid card purchased from local store for Acclaim coins?
4) I am
too young to own a credit card. Can I purchase Acclaim coins with cash payment?
5) How
do I purchase Acclaim coins?
6)
Can Acclaim coins be transferred from one account to another?
7) Can I
expect a refund for the unused coins in my account, if I ever decide to quit
your game?
8) I see
'NaN' instead of number of coins while in 'My
Account' page. What should I do?
9) How
do I check the transaction log for my account?
10) I
did not receive double the amount of coins as advertised on your website
Ans: If you have made the payment through eCheck, it usually takes 5-7 business days for the transaction to get cleared. Once the payment is cleared by Paypal and received by Acclaim, coins are automatically credited to the buyer's account. In case of instant payment method, where coins are still not visible in buyer's account, it is recommended to send an email to contact@acclaim.com with the purchase receipt from Paypal attached and we'll resolve the issue as soon as possible.
Ans: Acclaim coins can be instantly credited to the buyer's account using this payment method. Being a very convenient payment method, this option is widely preferred by most of the players in almost all the countries/region where the service is available. However, it is possible that sometimes you may not receive the eight digit Phone code or SMS code in case of Pay by Cellphone.
This may happen if you dial the incorrect number in case of Pay by phone or sending incorrect text messages to an unknown number which is not mentioned in our website. It is recommended that players follow the instruction mentioned in our website and check for updates in the website before placing an order for the coins.
If you have the SMS/Phone code which is not accepted in our website for crediting the coins to your account, then please fill the following details and send it to contact@acclaim.com;
1. User ID
2. SMS/Phone code
3. Country
4. Number of coins
5. Amount paid for the coins
6. Error message if there is any while trying to submit the code.
Ans: Most of the pre-paid cards have a secret fourteen digit number printed on the reverse side of the card with exceptions for Target/7-Eleven pre-paid card that has ten digit Pin numbers and Ticket surf with mixture numbers and letters of eleven characters. The reverse side of these cards has to be scratched in order to reveal the secret codes.
These pre-paid cards are known by different names in different countries/regions. For example, In USA it is called Target Pre-paid card, 7-Eleven in Canada, E-PREPAG in Brazil, WHOYO,CHERRY CREDITS and goGO Base in Malaysia and Singapore, Load Central in Philippines etc.
Issues with the usage of these cards should be reported to contact@acclaim.com with the PIN number, Country, User ID and number of coins.
Ans: Yes, cash payment for purchasing Acclaim coins is accepted through Pay by Cash option. Here, you need to follow the normal screen instruction of selecting the country and number of coins, fill the form and take a printout of the sample form from the screen. You need to submit the completed form and make the cash payment to the nearest outlet mentioned in the website(For example: Western Union outlets).
It normally takes a while for these type of transactions to get cleared and the coins to reflect in your account. Acclaim support service can be used in such cases to check on the status of the payment made. Order number, email ID and account name should be kept handy for helping the support executive to trace the transaction.
Ans: Acclaim coins can be purchased from our website through various payment methods available for countries/region where you are located. Payment method may vary from one country to another. However, Paypal, Click and Buy and Pay by cash payment methods are available in all the countries.
Just follow the screen instructions in our website to complete the transaction successfully without much effort.
Ans: No. Acclaim coins are non-transferrable and this is mentioned clearly in our website as a reminder before players proceed with the purchase either through an alternative or a friend's account.
Ans: Yes, coins that are still left in your account can be refunded if you have decided to quit from our games. However, your account will be permanently blocked. Please refer to the "Terms of sale".
Ans: Log out and then re-login again. This should resolve the issue in most cases. If you are still unable to find coins in your account, please send us an e-mail to contact@acclaim.com along with your user ID.
Ans: This can be achieved by logging in to your account on our website and clicking on the "My Account" button on the top right corner of the screen. This will take you to your Account Control Panel, where you can check your transaction history by clicking on the "View Transaction History" option towards the left. This will display the list of Acclaim coins purchased and spent by you.
Ans: Please do not confuse yourself with "Double the number of coins" for "Double Bonus offer" that we host from time to time. During such events, it is not the number of coins that will be doubled but the Bonus(additional coins) which is doubled.
For example, $ 20.00 USD will normally fetch you 2110=2010+100 Acclaim coins. However, during the event or the offer, the bonus/additional coins (100) will be doubled resulting in 2210=2010+2x100 Acclaim coins.
Also, note that this offer will not be applicable for any coin purchases that do not have a bonus unless mentioned on our website.